Get started: Safely set up your hardware wallet in 6 steps

This page walks you through the essential steps for a secure Trezor setup: unboxing, initializing, backing up your recovery, firmware checks, and basic safety habits. Follow each step carefully — your seed is the ultimate key to your crypto.

1

Unbox & inspect

Open your device in a private space. Check tamper-evident packaging and that the holographic seals (if present) are intact. If anything looks altered, stop and contact support immediately.

2

Initialize the device

Connect your Trezor to a computer or mobile device using the included cable. Only follow instructions displayed on the device screen — never trust instructions coming solely from a website or a third party.

3

Create a new wallet (generate seed)

Choose “Create new wallet.” Your device will generate a recovery phrase (seed) using true random entropy. Write the words down in order — do not store them digitally.

4

Back up your recovery phrase

Use the included recovery card or a metal backup plate for long-term durability. Keep the backup in a safe, separate location — consider multiple geographically separated copies for redundancy.

5

Verify firmware & authenticity

Before transacting, verify the device firmware directly on the device and confirm the fingerprint shown matches the official source. Only install firmware updates from the official site.

6

Set a PIN & practice recovery

Set a strong device PIN and test recovery on a spare device (or simulate) to ensure your backup works. Never share your recovery phrase or PIN with anyone — no legitimate support will ever ask for them.

Best practices — quick reference

Follow these evergreen rules to keep your crypto secure:

  • Never store your seed phrase digitally (photos, cloud, email).
  • Use a metal backup for protection against fire and water.
  • Keep firmware and companion app software up to date from official sources only.
  • Use the device screen to confirm addresses before sending funds.
  • Practice good physical security: locks, safes, split storage.

Quick troubleshooting

Device not recognized: Try a different cable or USB port. Ensure you're using the official cable and not a data-blocking charger-only cable.
Forgot PIN: A device wipe will be required to reset the PIN. Restore from your recovery phrase afterwards. This is why your backup must be safe and accessible.
Firmware update fails: Do not force alternate firmware sources. Contact official support and follow the device's recovery instructions.

Security checklist (copy & keep)

1. Verify packaging & tamper seals after unboxing.
2. Initialize on the device — never enter seed on a computer.
3. Write seed words in order; double-check spelling.
4. Store a metal backup in a fireproof, waterproof location.
5. Set a unique PIN; avoid simple patterns.
6. Verify firmware and device fingerprint on the device display.
7. Test recovery on a secondary device or simulator.
8. Never share seed or PIN with anyone.
9. Use address verification before sending funds.
10. Keep at least one offline copy in a secure place.